WordPress
emergency support.
Site down, hacked, or white-screened? A named engineer picks up. Median first response 11 minutes. Median MTTR 42 minutes for P1 incidents.
Triage
Access secured, backups taken, live site isolated from the fault.
Fix
Root cause identified, minimal-blast-radius patch applied on staging first.
Harden
Written report, monitoring wired, so the same class of failure can't return.
“Every hour a WordPress site is down costs more than a year of maintenance.”
Common emergencies
- → White screen of death after update
- → Hacked or defaced WordPress site
- → Google Safe Browsing warning
- → WooCommerce checkout not working
- → Locked out of wp-admin
- → Broken migration or DNS switch
- → Fatal PHP error on live
- → Membership or Stripe webhook down
FAQ
How fast can you start on a WordPress emergency?
Median first response is 11 minutes on WhatsApp during working hours, and same-day for anything received overnight. Triage begins the moment you send access.
What counts as a WordPress emergency?
Site down, white screen of death, hacked or defaced pages, malware warnings, broken WooCommerce checkout, login lockout, failed migration, and post-update crashes.
Do you fix hacked WordPress sites?
Yes. Full malware removal, Google blacklist recovery, core, plugin, and theme integrity restore, hardened admin, and a written report of what got in and how it's now closed.
How much does an emergency fix cost?
Most one-off emergency recoveries land between $250 and $900 depending on scope. You get a fixed quote before work starts. No open-ended hourly billing.
What if you can't fix it?
You don't pay. If a site is genuinely unrecoverable (rare, usually old backups solve it), the engagement is refunded and I hand back a written diagnosis.